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Commercial Member Satisfaction

Commercial health insurance is defined as any type of health benefit not obtained from Medicare or Medicaid plans. The insurance may be employer-sponsored or privately purchased. Commercial health insurance may be provided on a fee-for-service basis or through a managed care plan.

The CAHPS survey asked members to rate different characteristics of their child's health plan on a scale of 0 (“worst rating possible”) to 10 (“best rating possible”).

The charts show the percentage of health plan members who gave their child's health plan an 8, 9, or 10 on each measure.


How members rated their child's Health Plan:

What does this measure?

This is how enrollees rated their child's health plans overall.

How is it measured?

Enrollees were asked to rate their child's health plans from 0 “worst health plan possible” to 10 “best health plan possible”.

About the graph:

This graph represents the percentage of enrollees who gave their child's health plan an 8, 9, or 10 rating.



How members rated their child's Health Care:

What does this measure?

This is how enrollees rated the health care their child received.

How is it measured?

Enrollees were asked to rate their health care from 0 “worst health care possible” to 10 “best health care possible”.

About the graph:

This graph represents the percentage of enrollees who gave their health care an 8, 9 or 10 rating.


How members rated their child's Doctors:

What does this measure?

This is how enrollees rated their child's personal doctor.

How is it measured?

Enrollees were asked to rate their child's personal doctor from 0 “worst doctor possible” to 10 “best doctor possible”.

About the graph:

This graph represents the percentage of enrollees who gave their child's personal doctor an 8, 9 or 10 rating.


How members rated their child's Specialist:

What does this measure?

This is how enrollees rated the specialist their child saw most recently.

How is it measured?

Enrollees were asked to rate their child's specialist from 0 “worst specialist possible” to 10 “best specialist possible”.

About the graph:

This graph represents the percentage of enrollees who gave the specialist their child saw the most often an 8, 9 or 10 rating.