Commercial CAHPS Results

Commercial health insurance is defined as any type of health benefit not obtained from Medicare or Medicaid plans. The insurance may be employer-sponsored or privately purchased. Commercial health insurance may be provided on a fee-for-service basis or through a managed care plan.


Member Satisfaction Measures: Members rate different characteristics of their child's health plan on a scale of 0 (“worst rating possible”) to 10 (“best rating possible”).
Health Plan Ratings Health Care Rating
Doctor Rating Specialist Rating
Shared Decision Making Rating


Member Quality and Access Measures: Performance measures represent two to four questions asked in the survey. These questions are on a scale that includes “always”, “sometimes”, “usually”, or “never ”
Getting Care Quickly Getting Needed Care
Doctor Communication Customer Service