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CHIP Member Satisfaction

The Children's Health Insurance Program (CHIP) is a state health insurance plan for children. Depending on income and family size, working Utah families who do not have other health insurance may qualify for CHIP. Children who may qualify for CHIP must meet income guidelines and be under age 19; not currently covered by health insurance; and US citizens or legal residents. The responses in this section are from the caregivers of the children. Contact CHIP for more information about costs and enrollment.

The CAHPS survey asked members to rate different characteristics of their health plan on a scale of 0 (“worst rating possible”) to 10 (“best rating possible”).

The graphs represent the percentage of health plan members who gave their health plan an 8, 9, or 10 on each measure.



How members rated their Health Plan:

What does this measure?

This is how enrollees rated their health plans overall.

How is it measured?

Enrollees were asked to rate their health plans from 0 “worst health plan possible” to 10 “best health plan possible”.

About the graph:

This graph represents the percentage of enrollees who gave their health plan an 8, 9, or 10 rating.


National Average : 84.36% ; CHIP SelectHealth : 83.21% ; State Average : 83.05% ; CHIP Molina : 82.68%

How members rated their Health Care:

What does this measure?

This is how enrollees rated the health care they received.

How is it measured?

Enrollees were asked to rate their health care from 0 “worst health care possible” to 10 “best health care possible”.

About the graph:

This graph represents the percentage of enrollees who gave their health care an 8, 9 or 10 rating.

CHIP Molina : 95.00% ; State Average : 92.09% ; CHIP SelectHealth : 91.15% ; National Average : 85.06%

How members rated their Doctors:

What does this measure?

This is how enrollees rated their personal doctor.

How is it measured?

Enrollees were asked to rate their personal doctor from 0 “worst doctor possible” to 10 “best doctor possible”.

About the graph:

This graph represents the percentage of enrollees who gave their personal doctor an 8, 9 or 10 rating.

CHIP SelectHealth : 92.40% ; State Average : 91.92% ; CHIP Molina : 90.61%

How members rated their Specialists:

What does this measure?

This is how enrollees rated the specialist they saw most recently.

How is it measured?

Enrollees were asked to rate their specialist from 0 “worst specialist possible” to 10 “best specialist possible”.

About the graph:

This graph represents the percentage of enrollees who gave the specialist they saw the most often an 8, 9 or 10 rating.

CHIP Molina : 97.44% ; State Average : 94.17% ; CHIP SelectHealth : 92.59% ; National Average : 84.95%