CAHPS Dental

2019 Utah Health Plan Patient Experiences Report

This report describes how satisfied health plan members are with their experiences with the care provided to their child members. These data come from an annual survey entitled the Consumer Assessment of Healthcare Providers and Systems (CAHPS) surveys. The purpose of the report is to give consumers and purchasers information they can use to make an informed decision when selecting a health plan.

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Dental CAHPS Results

The CAHPS Dental Plan Survey asks patients to report on their experiences with care and services from a dental plan, the dentists, and their staff. The Dental Plan Survey is a standardized questionnaire for enrollees in dental plans. This survey was developed for the TRICARE dental plan, but has been adapted for other uses. The data collected in 2019 is from visits which occured in 2018.

Four rating questions assess overall member satisfation with their experiences with their regular dentist, dental care, ease of finding a dentist, and dental plan. Response options for overall rating questions range from 0 (worst) to 10 (best). In the results below, ratings of 8, 9, or 10 are considered achievements, and the achievement score is presented as the proportion of members whose response was an achievement.

Rating of Regular Dentist

% Rating of 0-7, Below Achievement % Rating of 8-10, Achievement
Guardian Advantage-Child Commercial ** **
ACE American Insurance-Child Commercial 4.65 95.35
State Average 5.74 94.26
Premier Access-CHIP 6.3 93.7
Premier Access-Adult Medicaid 11.11 88.89

Rating of Dental Care

% Rating of 0-7, Below Achievement % Rating of 8-10, Achievement
Guardian Advantage-Child Commercial ** **
Premier Access-CHIP 5.58 94.42
State Average 6.11 93.89
ACE American Insurance-Child Commercial 6.34 93.66
Premier Access-Adult Medicaid 12.9 87.1

Rating of Ease of Finding a Dental Provider*

% Rating of 0-7, Below Achievement % Rating of 8-10, Achievement
Premier Access-CHIP 10.34 89.66
Guardian Advantage-Child Commercial 16.67 83.33
State Average 26.98 73.02
ACE American Insurance-Child Commercial 46.15 53.85
Premier Access-Adult Medicaid 46.67 53.33

Rating of Dental Plan

% Rating of 0-7, Below Achievement % Rating of 8-10, Achievement
Premier Access-CHIP 19.59 80.41
Premier Access-Adult Medicaid 26.32 73.68
ACE American Insurance-Child Commercial 44.20 70.61
State Average 29.39 70.61
Guardian Advantage-Child Commercial 40.00 60.00

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Data Note: Data represented in these tables represents data collected Mar-Aug of 2019, asking respondents about their care in the 2018 calendar year.

State averages were calculated and are listed here for reference only. They should be interpreted with caution as they are not weighted to reflect the enrollment size of each plan.

* Due to small numerators, please interpret results with caution.

** Due to a small sample size, this plan’s data did not meet reporting requirements.

 

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Content updated January 2020