Data about Health Plan Quality

Part of the mission of the Office of Health Care Statistics is to report information about the quality of services provided by Medicaid Managed Care contractors, Children’s Health Insurance Program (CHIP) health plans, commercial insurance companies, and third party administrators. We collect and publish information using national standard measures for quality of services and customer satisfaction.

The goal of Utah’s Healthcare Effectiveness Data and Information Set (HEDIS) report is to provide information for consumers, purchasers, and health plans about the performance of these entities. Most Utahns are covered by a plan in this report and consumers of health care can use this information to help make informed decisions about plan selection. Health plans can also use this information to improve care and services provided to enrollees.

Data collection, analysis, and writing of this report is a collaborative effort led by the Office of Health Care Statistics. The Division of Medicaid and Health Financing, the Utah Health Data Committee, and representatives of the participating health plans contribute to this report.




The annual Consumer Assessment of Healthcare Providers and Systems (CAHPS) survey asks health plan enrollees about their recent experiences with health plans and their services. This standardized survey was designed to support consumers in assessing the performance of health plans and choosing the plans that best meet their needs. Health plans can also use the survey results to identify their strengths and weaknesses and target areas for improvement.

The questions for adults and children are slightly different. Based on these differences, the CAHPS survey is on a rotating schedule between adults and children.  In odd-years, adult enrollees 18 and over complete the adult questionnaire, and in even-years a parent or guardian completes the questionnaire for those 17 and younger.


Visit most recent Adult Results, 2019

Visit most recent Child Results, 2018