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Dental Member Satisfaction

The CAHPS survey asked members to rate different characteristics of their or their child's dental plan on a scale of 0 (“worst rating possible”) to 10 (“best rating possible”).

The graphs represent the percentage of health plan members who gave their or their child's dental plan an 8, 9, or 10 on each measure.



How members rated their Regular Dentist:

The measure:

Using any number from 0 to 10, where 0 is the worst regular dentist possible and 10 is the best regular dentist possible, what number would you use to rate your (your child's) regular dentist?

About the graph:

This graph represents the percentage of enrollees who gave their (their child's) regular dentist an 8, 9, or 10 rating.


Premier Access CHIP : 96.44% ; Delta Dental : 96.15% ; Premier Access Medicaid : 95.63% ; State Average : 95.20% ; DentaQuest : 91.41% ; Dental Select : **

How members rated their Dental Care:

The measure:

Using any number from 0 to 10, where 0 is the worst dental care possible and 10 is the best dental care possible, what number would you use to rate all of the dental care you (your child) personally received in the last 12 months?

About the graph:

This graph represents the percentage of enrollees who gave their (their child's) dental care an 8, 9 or 10 rating.

Premier Access CHIP : 95.08% ; Delta Dental : 94.39% ; Premier Access Medicaid : 92.07% ; State Average : 92.07% ; DentaQuest : 87.88% ; Dental Select : **

How members rated the Ease of Finding a Dentist:

The measure:

Using any number from 0 to 10, where 0 is extremely difficult and 10 is extremely easy, what number would you use to rate how easy it was for you to find a dentist?

About the graph:

This graph represents the percentage of enrollees who gave the ease of finding a dentist an 8, 9 or 10 rating.

Premier Access CHIP : 78.57% ; DentaQuest : 75.00% ; State Average : 72.73% ; Premier Access Medicaid : 70.59% ; Delta Dental : ** ; Dental Select : **

How members rated their Dental Plan:

The measure:

Using any number from 0 to 10, where 0 is the worst dental plan possible and 10 is the best dental plan possible, what number would you use to rate your (your child's) dental plan?

About the graph:

This graph represents the percentage of enrollees who rated their (their child's) dental plan an 8, 9 or 10 rating.

Premier Access Medicaid : 91.82% ; Delta Dental : 90.20% ; DentaQuest : 82.81% ; State Average : 82.73% ; Premier Access CHIP : 78.38% ; Dental Select : 56.10%

** Data has been suppressed due to small numerators.