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CHIP Member Satisfaction

The Children's Health Insurance Program (CHIP) is a state health insurance plan for children. Depending on income and family size, working Utah families who do not have other health insurance may qualify for CHIP. Children who may qualify for CHIP must meet income guidelines and be under age 19; not currently covered by health insurance; and US citizens or legal residents. The responses in this section are from the caregivers of the children. Contact CHIP for more information about costs and enrollment.

The CAHPS survey asked members to rate different characteristics of their child's health plan on a scale of 0 (“worst rating possible”) to 10 (“best rating possible”).

The graphs represent the percentage of health plan members who gave their child's health plan an 8, 9, or 10 on each measure.



How members rated their child's Health Plan:

What does this measure?

This is how enrollees rated their child's health plans overall.

How is it measured?

Enrollees were asked to rate their child's health plans from 0 “worst health plan possible” to 10 “best health plan possible”.

About the graph:

This graph represents the percentage of enrollees who gave their child's health plan an 8, 9, or 10 rating.


National : 88.03% ; CHIP Molina : 81.11% ; State Average : 79.74% ; CHIP SelectHealth : 78.42%

How members rated their child's Health Care:

What does this measure?

This is how enrollees rated the health care their child received.

How is it measured?

Enrollees were asked to rate their child's health care from 0 “worst health care possible” to 10 “best health care possible”.

About the graph:

This graph represents the percentage of enrollees who gave their child's health care an 8, 9 or 10 rating.

CHIP SelectHealth : 87.98% ; State Average : 87.05% ; CHIP Molina : 85.87% ; National Average : 84.21%

How members rated their child's Doctor:

What does this measure?

This is how enrollees rated their child's personal doctor.

How is it measured?

Enrollees were asked to rate their child's personal doctor from 0 “worst doctor possible” to 10 “best doctor possible”.

About the graph:

This graph represents the percentage of enrollees who gave their child's personal doctor an 8, 9 or 10 rating.

CHIP SelectHealth : 94.13% ; State Average : 92.34% ; CHIP Molina : 90.16% ; National Average : 88.03%

How members rated their child's Specialist:

What does this measure?

This is how enrollees rated the specialist their child saw most recently.

How is it measured?

Enrollees were asked to rate their child's specialist from 0 “worst specialist possible” to 10 “best specialist possible”.

About the graph:

This graph represents the percentage of enrollees who gave the specialist their child saw the most often an 8, 9 or 10 rating.

CHIP SelectHealth : 89.39% ; State Average : 87.02% ; National Average : 85.52% ; CHIP Molina : 84.62%