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Medicaid Member Satisfaction

Medicaid is a source of health insurance coverage for Utah’s vulnerable populations. Medicaid is a state and federal program that pays for medical services for low-income pregnant women, children, individuals who are elderly or have a disability, parents and women with breast or cervical cancer. To qualify, these individuals must meet income and other eligibility requirements. Contact Medicaid for more information about costs and enrollment.

The CAHPS survey asked members to rate different characteristics of their health plan on a scale of 0 (“worst rating possible”) to 10 (“best rating possible”).

The graphs represent the percentage of health plan members who gave their health plan an 8, 9, or 10 on each measure.



How members rated their Health Plan:

What does this measure?

This is how enrollees rated their health plans overall.

How is it measured?

Enrollees were asked to rate their health plans from 0 “worst health plan possible” to 10 “best health plan possible”.

About the graph:

This graph represents the percentage of enrollees who gave their health plan an 8, 9, or 10 rating.


Molina : 77.26% ; SelectHealth Medicaid : 76.15% ; Healthy U : 75.36% ; National Average : 75.09% ; State Average : 73.30% ; Fee for Service : 66.38% ; Health Choice : 65.79%

How members rated their Health Care:

What does this measure?

This is how enrollees rated the health care they received.

How is it measured?

Enrollees were asked to rate their health care from 0 “worst health care possible” to 10 “best health care possible”.

About the graph:

This graph represents the percentage of enrollees who gave their health care an 8, 9 or 10 rating.

Molina : 77.75% ; SelectHealth Medicaid : 76.61% ; Healthy U : 75.64% ; State Average : 74.74% ; National Average : 72.52% ; Fee for Service : 71.38% ; Health Choice : 66.89%

How members rated their Doctors:

What does this measure?

This is how enrollees rated their personal doctor.

How is it measured?

Enrollees were asked to rate their personal doctor from 0 “worst doctor possible” to 10 “best doctor possible”.

About the graph:

This graph represents the percentage of enrollees who gave their personal doctor an 8, 9 or 10 rating.

Molina : 87.87% ; State Average : 83.77% ; SelectHealth Medicaid : 83.75% ; Fee for Service : 82.01% ; Healthy U : 81.51% ; National Average : 79.80% ; Health Choice : 78.87%

How members rated their Specialists:

What does this measure?

This is how enrollees rated the specialist they saw most recently.

How is it measured?

Enrollees were asked to rate their specialist from 0 “worst specialist possible” to 10 “best specialist possible”.

About the graph:

This graph represents the percentage of enrollees who gave the specialist they saw the most often an 8, 9 or 10 rating.

SelectHealth Medicaid : 85.39% ; Health Choice : 84.21% ; Healthy U : 84.09% ; State Average : 82.85% ; Molina : 82.01% ; National Average : 80.54% ; Fee for Service : 78.77%