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Dental Health Plans Summary of Overall Rating Questions

The CAHPS Dental Survey was new for Utah in 2015. The CAHPS Dental Plan Survey asks patients to report on their experiences with care and services from a dental plan, the dentists, and their staff. The Dental Plan Survey is a standardized questionnaire for enrollees in dental plans. This survey was developed for the TRICARE dental plan, but has been adapted for other uses. The data collected in 2015 is from visits which occured in 2014. Since this is the pilot year for the Dental Survey, results will be at the state level and not by plan.

Adult plans who participated were Delta Dental and Premier Medicaid

Child plans who participated were DentaQuest and Premier CHIP

Four rating questions assess overall consumer satisfation with regular dentist, dental care, ease of finding a dentist, and dental plan. Response options for overall rating questions range from 0 (worst) to 10 (best). In the results below, ratings of 8, 9, or 10 are considered achievements, and the achievement score is presented as the proportion of members whose response was an achievement.


Rating of Regular Dentist

How is it measured?

Using any number from 0 to 10, where 0 is the worst regular dentist possible and 10 is the best regular dentist possible, what number would you use to rate your regular dentist?

 

% Rating of 0-7,
Below Achievement
% Rating of 8-10,
Achievement
Adults 19.49 80.51
Children 6.98 93.02

Rating of Dental Care

How is it measured?

Using any number from 0 to 10, where 0 is the worst dental care possible and 10 is the best dental care possible, what number would you use to rate all of the dental care you personally received in the last 12 months?

 

% Rating of 0-7,
Below Achievement
% Rating of 8-10,
Achievement
Adults 24.00 76.00
Children 5.21 94.79

Rating of Ease of Finding Dental Provider

How is it measured?

Using any number from 0 to 10, where 0 is extremely difficult and 10 is extremely easy, what number would you use to rate how easy it was for you to find a dentist?

 

% Rating of 0-7,
Below Achievement
% Rating of 8-10,
Achievement
Adults 23.33 76.67
Children 21.74 78.26

Rating of Dental Plan

How is it measured?

Using any number from 0 to 10, where 0 is the worst dental plan possible and 10 is the best dental plan possible, what number would you use to rate your dental plan?

% Rating of 0-7,
Below Achievement
% Rating of 8-10,
Achievement
Adults 26.53 73.47
Children 22.10 77.90