Dental Member Satisfaction
The CAHPS survey asked members to rate their experiences with different characteristics of their or their (their child's) dental plan on a scale of 0 (“worst rating possible”) to 10 (“best rating possible”).
The graphs represent the percentage of health plan members who gave their experiences with their (their child's) dental plan an 8, 9, or 10 on each measure.
The measure:
About the graph:
This graph represents the percentage of enrollees who gave their experiences with their (their child's) regular dentist an 8, 9, or 10 rating. |
Premier Access-CHIP : 95.07% ;
Delta Dental-Adult Medicaid* : 93.75% ;
State Average : 91.29% ;
DentaQuest-CHIP : 90.75% ;
ACE American Insurance-Adult Commercial : 90.30% ;
Premier Access-Adult Medicaid : 76.27%
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The measure:
Using any number from 0 to 10, where 0 is the worst dental care possible and 10 is the best dental care possible, what number would you use to rate all of your experiences with the dental care you (your child) personally received in the last 12 months?
About the graph:
This graph represents the percentage of enrollees who gave their experiences with their (their child's) dental care an 8, 9 or 10 rating. |
Premier Access-CHIP : 94.81% ;
DentaQuest-CHIP : 91.49% ;
State Average : 91.27% ;
ACE American Insurance-Adult Commercial : 89.13% ;
Delta Dental-Adult Medicaid* : 88.24% ;
Premier Access-Adult Medicaid : 82.05%
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The measure:
Using any number from 0 to 10, where 0 is extremely difficult and 10 is extremely easy, what number would you use to rate how easy it was for you to find a dentist?
About the graph:
This graph represents the percentage of enrollees who gave the ease of finding a dentist an 8, 9 or 10 rating. |
DentaQuest-CHIP : 82.86% ;
Premier Access-CHIP : 75.00% ;
State Average : 73.27% ;
Premier Access-Adult Medicaid : 63.16% ;
Delta Dental-Adult Medicaid** : **
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The measure:
Using any number from 0 to 10, where 0 is the worst dental plan possible and 10 is the best dental plan possible, what number would you use to rate your experience with (your child's) dental plan?
About the graph:
This graph represents the percentage of enrollees who rated their experience with (their child's) dental plan an 8, 9 or 10 rating. |
Premier Access-CHIP : 82.11% ;
DentaQuest-CHIP : 77.96% ;
Premier Access-Adult Medicaid : 73.97% ;
State Average : 73.42% ;
Delta Dental-Adult Medicaid* : 70.59% ;
ACE American Insurance-Adult Commercial : 48.89%
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** Data has been suppressed due to small numerators.
Content updated December 2017
