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Commercial Member Satisfaction

Commercial health insurance is defined as any type of health benefit not obtained from Medicare or Medicaid plans. The insurance may be employer-sponsored or privately purchased. Commercial health insurance may be provided on a fee-for-service basis or through a managed care plan.

The CAHPS survey asked members to rate different characteristics of their health plan on a scale of 0 (“worst rating possible”) to 10 (“best rating possible”).

The charts show the percentage of health plan members who gave their health plan an 8, 9, or 10 on each measure.


How members rated their Health Plan:

What does this measure?

This is how enrollees rated their health plans overall.

How is it measured?

Enrollees were asked to rate their health plans from 0 “worst health plan possible” to 10 “best health plan possible”.

About the graph:

This graph represents the percentage of enrollees who gave their health plan an 8, 9, or 10 rating.



How members rated their Health Care:

What does this measure?

This is how enrollees rated the health care they received.

How is it measured?

Enrollees were asked to rate their health care from 0 “worst health care possible” to 10 “best health care possible”.

About the graph:

This graph represents the percentage of enrollees who gave their health care an 8, 9 or 10 rating.


How members rated their Doctors:

What does this measure?

This is how enrollees rated their personal doctor.

How is it measured?

Enrollees were asked to rate their personal doctor from 0 “worst doctor possible” to 10 “best doctor possible”.

About the graph:

This graph represents the percentage of enrollees who gave their personal doctor an 8, 9 or 10 rating.


How members rated their Specialists:

What does this measure?

This is how enrollees rated the specialist they saw most recently.

How is it measured?

Enrollees were asked to rate their specialist from 0 “worst specialist possible” to 10 “best specialist possible”.

About the graph:

This graph represents the percentage of enrollees who gave the specialist they saw the most often an 8, 9 or 10 rating.