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The Utah Health Data Committee is pleased to present the 2013 Consumer Satisfaction Report of Utah Health Plans. This report describes how satisfied each health plan’s own members are with the care they are receiving. These data come from an annual survey entitled the Consumer Assessment of Healthcare Providers and Systems (CAHPS) Health Plan Survey. The purpose of the report is to give consumers and purchasers information they can use to make an informed decision when selecting a health plan.

CAHPS asks questions about the health care a member receives, including:

Health Plan RatingsHealth Care RatingsDoctor RatingsSpecialist Ratings
Getting Care QuicklyGetting Needed CareDoctor CommunicationCustomer Service

How satisfied are Utahns with their health plans?

Each of the following sections contains information about how satisfied Utahns are with their health plan. State and National averages (where available) are also provided for further comparisons.

Health Maintenance Organizations:

There are several different types of HMOS, but generally, HMOs use networks of doctors to provide health care. Approximately 28% of Utahns are insured by an HMO.

Preferred Provider Organizations:

PPOs have provider  networks, however members can leave the network to receive health care at additional cost, and/or receive fewer benefits. Approximately 35% of Utahns are insured by a PPO.

Children’s Health Insurance Program:

CHIP is  state- and federally-funded health insurance plan for children. Members of CHIP must meet  income requirements.


Medicaid is also a state- and federally-funded health insurance plan. The financial requirements are stricter than CHIP and it covers the disabled, pregnant women, and other adults who meet eligibility requirements.