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Commercial HMO CAHPS Results

HMOs are a form of managed health care in which the health plan coordinates the care an individual may require. This care occurs using a network of doctors, hospitals, and clinics. The prices are fixed and help keep the costs of health care lower.


Member Satisfaction Measures: Members rate different characteristics of their health plan on a scale of 0 (“worst plan possible”) to 10 (“best plan possible”).
Health Plan Ratings Health Care Rating
Doctor Rating Specialist Rating


Member Quality and Access Measures: Performance measures represent two to four questions asked in the survey. These questions are on a scale that includes "never", "sometimes", "usually", and "always"
Getting Care Quickly Getting Needed Care Doctor Communication
Customer Service          Claims Processing