2010 Health Plan Consumer Satisfaction Report for Utah Commercial HMOs, PPOs, and Medicaid & CHIP Health Plans (CAHPS) <
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Utah Department of Health   http://health.utah.gov

Executive Director’s Office

David N. Sundwall, Executive Director
W. David Patton, Chief Executive Officer
Teresa Garrett, Deputy Director, Public Health Practice
Barry E. Nangle, Director, Center for Health Data

Division of Medicaid and Health Financing

Michael Hales, Deputy Director, Medicaid and Health Finance
Nathan Checketts, Assistant Division Director
Emma Chacon, Bureau of Managed Health Care, Director
Gail Rapp, Assistant Division Director
Barbara Christensen, Health Program Manager
Wanda Gutierrez, Quality Improvement Specialist
Gayleen Henderson, CHIP Program Manager
Jeff Nelson PCN UPP Program Manager
Heidi Petersen Health Program Manager

Division of Family Health and Preparedness

Marc Babitz, Division Director
Nan Streete,r Bureau of Maternal and child Health, Division Director
Holly Williams, Bureau of Children with Special Needs, Divison Director
Paul Patrick, Bureau of Emergency Medical Services and Preparedness,
Division Director
Teresa Whiting, Bureau of Child Development, Division Director
Steve Ipsen, Bureau of Primary Care, Division Director
Richard Bullough, Diabetes Prevention and Control

Division of Disease Control and Prevention

Robert Rolfs, Division Director
Heather Borski, Bureau of Health Promotion, Division Director

Office of Health Care Statistics

Keely Cofrin Allen, Director
Mark Gaskill, APCD Program Manager
Jamie Martell, Support Services Coordinator
Mike Martin, Research Consultant
Carol Masheter, Epidemiologist
Lori Savoie*, Web Developer
Sam Vanous*, HMO Health Program Manager

Utah Health Data Committee (UHDC) http://health.utah.gov/hda

Leslie Francis, Public Health Representative (Chair)
Jim Wall, Business Representative (Vice-Chair)
Scott Baxter, Large Business Representative
David Call, Third Party Payer Representative
Bill Crim, Consumer Advocacy Representative
Terry Haven, Consumer Advocacy Representative
Laura Polacheck, Public Interest Representative
Kevin Martin, Nursing Representative
Pat Richards, HMO Representative
Sally Valdez, Public Health Representative

* This report was developed and written by Sam Vanous, Ph.D., developed by Lori Savoie, and was reviewed by participating Health Plans, members of the Utah Health Data Committee, Office of Health Care Statistics staff, the Utah Department of Health’s Executive Director’s Office, and many other individuals in the Utah Department of Health.

Special thanks to: Altius Health Plans, Select Health, United Healthcare, Healthy U, Molina HealthCare of Utah, Aetna, Cigna, Deseret Mutual, Educators Mutual, Humana, Public Employees Health Program, Regence, and the Division of Health Care Financing for their support and participation in this project

Thanks to DataStat, Inc. for conducting the consumer satisfaction surveys and assisting with data analysis.

Thanks also to the staff at Westat for providing additional analysis of the national averages for this report.

The source for national data contained in this publication is Quality Compass® and is used with the permission of the National Committee for Quality Assurance (NCQA). Any analysis, interpretation, or conclusion based on these data is solely that of the authors, and NCQA specifically disclaims responsibility for any such analysis, interpretation, or conclusion. Quality Compass is a registered trademark of NCQA. CAHPS® is a registered trademark of the Agency for Healthcare Research and Quality (AHRQ).

For more information about this and other health care reports, contact the Office of Health Care Statistics at healthcarestat@utah.gov or (801) 538-7048.